Privacy Policy

We collect only what we need to run our website, products and services, and to stay in touch with you.

• Information you give us. Your name, email address, phone number, and anything else you choose to share when you write to us, sign up for or use our products and services, or opt in to receive messages from us.
• Information collected automatically. When you visit innovfix.ai, our servers keep standard logs of your IP address, browser and device type, the pages you request, and the date and time of your visit. This website does not use advertising or analytics cookies.

Our website and messages are not directed at children. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or lawful guardian.

We use personal data to:

• respond to your enquiries and provide the products and services you ask for;
• send transactional and service messages, such as one-time passwords, account alerts and updates about products you use;
• send marketing and promotional messages about our products and services, where you have agreed to receive them;
• operate, secure and improve our website, products and services, and prevent fraud and abuse; and
• meet our legal and regulatory obligations.

We process personal data with your consent, or where the law otherwise permits us to.

When you share your phone number or email address with us and opt in to hear from us, you agree to the following:

I agree to receive marketing, transactional and promotional messages through various channels, such as RCS, SMS, WhatsApp and email.

These messages may include offers and product updates, as well as transactional messages such as one-time passwords and account alerts.

We do not sell your personal data. We share it only:

• with service providers who work on our behalf — such as hosting providers, email and messaging platforms, and the telecom operators and platforms that deliver RCS, SMS and WhatsApp messages — and only as much as they need to provide their services;
• when the law requires it, or to respond to a valid request from a court or government authority;
• to protect the rights, property or safety of Innovfix, our users or others;
• as part of a merger, acquisition or sale of assets, subject to this policy; or
• with your consent, or at your direction.

Some of our service providers may process data outside India. Where they do, we take steps to protect your data as applicable law requires.

We use reasonable security practices and procedures — including encryption in transit and restricted access to personal data — to protect your data against unauthorised access, alteration, disclosure or loss. No system is completely secure, but if a personal data breach occurs, we will notify you and the relevant authorities where the law requires.

We keep personal data only for as long as we need it for the purposes described in this policy, or for as long as the law requires. When you withdraw consent or the purpose has been served, we delete or anonymise your data unless the law requires us to keep it.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• get a summary of the personal data we hold about you and how we process it;
• correct, complete or update your personal data;
• ask us to erase personal data we no longer need;
• withdraw your consent at any time, as easily as you gave it;
• nominate someone to exercise these rights on your behalf in the event of your death or incapacity; and
• have your grievances addressed by us and, if you are not satisfied with our response, complain to the Data Protection Board of India.

To use any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

If you have questions, requests or complaints about this policy or how we handle your personal data, write to us:

Email

innovfix@gmail.com

Address

Indiqube Ascent, Municipal No. 420,
PID 68-6-420, IV Block, Koramangala,
Bangalore South, Bengaluru
560034, Karnataka, India